Policy

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Our Policy is to protect your right and guarantee your satisfaction with the service(s) that we provided. It is not affected to your rights under Consumer Right Act 2015.

TO ALLOW US PROVIDE A QUALITY SERVICE AS EFFICIENTLY AS POSSIBLE, YOU NEED TO: 

  • Ask for the service and which you would like to have.
  • Inform our staff if you are pregnant or if you are allergic to any chemical or substances before receiving any service.
  • Whilst receiving any service please provide our staff with your feedback and/or comments on their service so our staff can satisfy your requirements straight away.
  • Inform the staff/salon manager immediately if you have any concern relating to the salon, the staff or any service.
  • No food should be consumed during your treatment.
  • Pets of any kind, other than service animals, are not allowed in the salon.

CHILD SAFETY ALERT

We do not have facilities to care for children. Children under 12 years old must be accompanied by an adult at all times. For safety reasons and insurance purposes, we strongly suggest that children are only presented in the salon if they are being seen by one of our techs. We do not want to compromise you and other guests ‘s experience and kindly ask that you make your child care arrangement prior to your scheduled appointment. We cannot ensure their safety in a professional environment. 

YOUR UNDERSTANDING IS GREATLY APPRECIATED

GUARANTEE

Nails are jewels, not tools. Be kind to your nails and they will remain beautiful for weeks after your service.

  1. Nails are jewels, not tools. Be kind to your nails and they will remain beautiful for weeks after your service.
  2. Enhancements and gel polish manicures are guaranteed for 5 days after your appointment. If you lose an enhancement or notice chips or lifting within 48 hours, please call us to schedule a free repair.
  3. You must arrange an appointment to have your nail fixed within 5 days prior to your initial appointment. 
  4. Repair after 5 days or for breakages, tear, and corner breaks will be charged.
  5. We will not be responsible for any broken or infected nails after you leave the salon.

REFUND

No cash refund will be given after you leave the salon.

  1. If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied.
  2. No refund will be given because you have simply changed your mind about the products or service(s) received.
  3. We will correct any service at no cost for you provided that you tell us immediately after we have performed the service that you are unhappy. If you are still not happy after we fix your nails and request a refund, then you have to go through our customer complaint produce in writing to us, state the reason you are unsatisfied after we redo your nails and provide a photo of the evidence of the nails that were fixed by us. We will then forward your complaint to our Insurance and they will deal with the matter on our behalf.
  4. If refund is accepted, it will be transferred within 90 days into your provided bank detail.

CANCELATION AND RESCHEDULING POLICY

  1. We value your time and we hope you value ours, so we require 24 hours notice for any cancelation/rescheduling. Giving enough notice will help us re-schedule your service to a more convenient time.
  2. Please arrive in good time or 10 minutes early. This ensures that you have enough time to choose colours and that your treatment starts and finishes on time.
  3. All returning clients who fail to turn up for an appointment as well as clients with a history of missing past appointments will be required to pay a deposit for their next visit. This can be done by bank transfer or cash before arrival.
  4. If it is a real emergency or you have been suffered from infectious disease, we will happily reschedule your appointment.
  5. If clients turn up more than 10 minutes late and fail to notify us, we reserve the right to cancel your appointment without discussion. Deposit is not redeemable at this point. Please do let us know by phone if you are running late, we will try to be flexible.